Canada
Softworks Company Profile
Softworks Limited, founded in 1990 and Head Quartered in Ireland are specialists in Workforce Management solutions. Our policy of employing highly qualified and experienced staff has enabled us to produce the most feature-rich and technologically advanced solutions available for the Web, PC and Mobile environment.
Softworks has concentrated its efforts on the Management of Labour Resources since its foundation. Extensive research in the area combined with the advice and assistance of practitioners in the industry has led to the successful development of the Softworks suite of Applications. In its relatively short history, Softworks has won acclaim for its Product and Business acumen. The selection of Softworks by our existing Clients, many of who are multinational leaders/innovators in their field, bodes well for belief in our continued expansion and success.
We have proven our ability to increase Productivity and decrease Costs through improved Management of Human Resources in our many Client sites. Our qualified and experienced team is committed to meeting any unique requirements a Client may have through our Project Management, Customisation, Implementation and Consulting, Training, and Support services.
Project / Support Coordinator
This is a junior position and an exciting opportunity for an ambitious and technical individual to gain valuable Project & Technical experience within the Workforce Management industry.
The Project / Support Coordinator has experience working with Clients, either via Support and/or Training. Our Project Delivery Team coordinates the successful delivery of multiple parallel Projects using a well-thought-out delivery process. The Project / Support Coordinator will work closely with Project Managers offering on-site and remote Client support during the Project life cycle. This may take on the form of supportive guidance on how to use the software, additional training, and answering queries during the testing phase of the Project. In addition, it may mean helping the Project Managers to configure the Clients system, updating Project documentation, and post-go-live support.
The candidate ideally would have previous industry experience, be suitably technical and have the ability to deliver a high level of Customer Service. This will include logging Client requirements and presenting back to the Project Manager, implementing configuration changes onsite and supporting the Client through various stages of the process up to and including go-live. A key aspect of this role is the ability to support the Client on-site and via webinars/emails.
The Project / Support Coordinator is comfortable working with Clients, steering and guiding them through the process of Workforce Management (Time and Attendance and Labour Scheduling) Projects and will typically be responsible for:
- On-site / remote Client support on using the software
- Documenting Client requirements and reporting back to Project Manager(s)
- Assisting in implementing the Time & Attendance and Labour Scheduling solution
- Co-ordinate with the Client’s Trainer / Project Manager
- Building and implementing the Client configuration
- Guiding Clients through UAT
The Project / Support Coordinator liaises with the client and draws on the support of the Softworks internal team (Project Support, Development, Engineering, Training, etc.) and is well-versed in delivering a high level of Customer Service and Support.
The Project / Support Coordinator will, from time to time, be required to provide support to our Sales Team during the formulation of the Time and Attendance software solution, utilizing standard products mixed with custom elements.
This role would be ideal for someone who has experience in technical Projects, Support or Training and can work both on their own and as part of a team.
Location: Greater Toronto Area with the ability to work from home.
This role will require occasional travel, both within North America and to the Head office in Ireland.
Qualifications
Required:
- Experience in Software Projects and configuring Client software onsite and remotely
- Software experience is a distinct advantage
- Experience working in a very fast-paced environment
- Full clean driver’s license
- Valid Canadian Passport
- Flexible working hours
Desirable:
- Time and Attendance and Labour Scheduling Experience
- Software Training Experience
- Fluency in French
Skills:
- Proven track record in supporting Projects and Clients
- Proven track record in Problem-solving
- Organizational skills
- Excellent Communication and Time Management skills
- Ability to work under pressure and in a challenging environment
- Technically strong when dealing with Product Configurations
- Experience with software, preferably Time & Attendance
In summary, the candidate should be an excellent Communicator, have strong Inter-Personal skills, be personable, Professional, Analytical, and Ambitious.
Job-Type: Permanent Full Time
Salary: Competitive salary subject to experience
To apply please send your resume and a cover letter to hr@softworks.com.
At this time, only those selected for an interview will be contacted.
